Shipping & Delivery
Last updated: 31 July 2026
Every bike and scooter we sell — whether you order online, or see it on display in our Alphington shop and have us send one your way — is built, torque-checked and test-ridden in our workshop before it leaves. Here's how delivery works, what it costs, and how long it takes.
Bikes, Scooters, Trikes & Mopeds
All bikes and scooters are shipped fully assembled and workshop-checked, boxed securely for transit with a specialist carrier.
| Delivery region | Cost | Estimated delivery time |
|---|---|---|
| VIC, NSW, QLD, SA & ACT | $99 | 3–7 business days |
| WA & TAS | $249 | 7–14 business days |
| NT | $349 | 7–14 business days |
Orders are dispatched within 1–2 business days of your bike completing its workshop check. Delivery timeframes are estimates from dispatch and may vary with carrier schedules and regional access.
Parts & Accessories
| Order value | Standard delivery | Express delivery |
|---|---|---|
| Orders $99 and over | FREE | $15 |
| Orders under $99 | $11 | $15 |
Parts and accessories are dispatched within 1–2 business days. Standard delivery typically takes 2–5 business days for metro areas and 4–8 business days for regional addresses. We also ship parts and accessories internationally to selected countries for a flat $50.
Products on Display in Store
Many of the bikes on display in our Alphington showroom are floor models you're welcome to look over and test ride. When you purchase a model you've seen in store, we'll either have your bike (in your chosen colour and size) ready for collection, or ship it to your door at the delivery rates above. The same dispatch and delivery timeframes apply.
Free Click & Collect
Collection from our Alphington shop is always free. We'll email or call you the moment your order is ready — bikes purchased in stock are usually ready same or next business day after their final workshop check.
Grace and Pace Electric Bikes
Shed 4, 2 Wingrove Street, Alphington VIC 3078
Tracking & Delivery Issues
You'll receive tracking details by email once your order is dispatched. If your order arrives damaged in transit, please contact us as soon as practicable with photos and we'll sort it out with the carrier — see our Returns & Refunds Policy for details.
Questions?
Call us on (03) 8542 9500 or email info@graceandpace.com.au — we're a real shop with real humans and we're happy to help.
