Terms of service

Terms of Service

Last updated: 10 July 2026

Overview

This website is operated by Grace & Pace Electric Bikes. Throughout the site, the terms "we", "us" and "our" refer to Grace & Pace Electric Bikes. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you must not use this website.

We reserve the right to update these Terms of Service at any time by publishing the revised version on this page. Your continued use of our website following any changes constitutes acceptance of those changes.

Products and Services

We make every effort to ensure that product descriptions, specifications, pricing and images are accurate. However, errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies or omissions and to cancel or refuse any order where information published on the website is incorrect, including after an order has been placed. Where payment has already been received for a cancelled order, we will provide a full refund.

Product availability is subject to change without notice.

Pricing

All prices displayed on this website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise stated.

Prices are subject to change without notice.

Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order where permitted by law, including where products are unavailable, payment cannot be verified, pricing errors have occurred, or fraudulent activity is suspected.

Payment

Payment must be received before goods are dispatched unless otherwise agreed.

By submitting payment information, you warrant that you are authorised to use the selected payment method.

Shipping and Delivery

Delivery timeframes provided are estimates only.

While we aim to dispatch orders promptly, we are not responsible for delays caused by shipping carriers, weather events or circumstances outside our reasonable control.

Risk in the goods passes to you upon delivery, except where otherwise provided by law.

Returns and Refunds

Returns, refunds and exchanges are governed by our Returns & Refunds Policy and the Australian Consumer Law.

Nothing in these Terms of Service limits or excludes your rights under the Australian Consumer Law.

Intellectual Property

Unless otherwise stated, all content on this website, including text, images, graphics, logos, branding, product descriptions and other material, is owned by or licensed to Grace & Pace Electric Bikes.

You may not reproduce, distribute or use any content from this website without our prior written permission, except as permitted by law.

Website Use

You agree not to:

  • Use this website for any unlawful purpose.

  • Interfere with or disrupt the operation or security of the website.

  • Attempt to gain unauthorised access to any part of the website.

  • Introduce viruses, malicious code or other harmful technology.

  • Use automated systems or software to extract data from the website without our written consent.

Third-Party Links

This website may contain links to third-party websites for your convenience.

We are not responsible for the content, products, services or privacy practices of third-party websites.

Limitation of Liability

To the maximum extent permitted by law, Grace & Pace Electric Bikes is not liable for any indirect, incidental or consequential loss arising from your use of this website or any products purchased through it.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot be excluded under the Australian Consumer Law.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes relating to these Terms of Service will be subject to the jurisdiction of the courts of Victoria.

Contact Us

If you have any questions regarding these Terms of Service, please contact Grace & Pace Electric Bikes using the contact details provided on our website.