Privacy policy

Grace & Pace Electric Bikes ("Grace & Pace", "we", "our", "us") is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, book a service, contact us or otherwise interact with our business.

Who We Are

Grace & Pace Electric Bikes

ABN: 32 572 489 841

2 Wingrove Street
Alphington VIC 3078

Phone: (03) 8542 9500

Email: lachlan@graceandpace.com.au

Website: graceandpace.com.au

What Is Personal Information?

Personal information is information or an opinion that identifies an individual. Examples of personal information we may collect include:

Full name
Residential or postal address
Email address
Phone number
Payment and transaction information
Service booking information
Product purchase history
Information submitted through website forms
Communications between you and Grace & Pace

How We Collect Personal Information

We may collect personal information in a variety of ways, including when you:

Visit our website
Purchase products from our online store
Book an eBike service or repair
Submit an enquiry
Subscribe to our newsletter
Contact us by phone, email or social media
Participate in promotions or competitions
Interact with us in-store

We may also collect information from third-party service providers including payment processors, delivery providers, marketing platforms and website analytics services.

Why We Collect Personal Information

We collect personal information to:

Process orders and payments
Deliver products and services
Manage service bookings and repairs
Respond to enquiries
Provide customer support
Send updates regarding orders or bookings
Improve our website, products and services
Send marketing communications where consent has been provided
Comply with legal obligations

We may also use your information for related purposes that you would reasonably expect.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

Online Store Transactions

When purchasing products through our website, payment information is processed through secure third-party payment providers.

Grace & Pace does not store full credit card details on its servers.

Please refer to the privacy policies of the relevant payment providers for further information regarding how payment information is managed.

Service Bookings and Repairs

When booking an eBike service, repair or collection service, we may collect information including:

Bike make and model
Service history
Fault descriptions
Collection and delivery details
Photographs provided by customers
Communication relating to repairs and servicing

This information is used solely for the purpose of providing servicing, repairs and customer support.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may collect information such as:

Browser type
Device information
Pages visited
Time spent on the website
Referral sources

This information helps us understand how visitors use our website and allows us to improve website performance and user experience.

You may choose to disable cookies through your browser settings, however some website functionality may be affected.

Disclosure of Personal Information

We may disclose personal information to:

Payment providers
Shipping and courier companies
Website hosting providers
Marketing and analytics platforms
Professional advisers
Contractors and service providers assisting with business operations
Government authorities where required by law

We do not sell or rent personal information to third parties.

Overseas Disclosure

Some third-party providers used by Grace & Pace may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with Australian privacy requirements.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Security measures may include:

Secure website hosting
Password-protected systems
Secure payment gateways
Restricted staff access to information

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details provided below.

We may require verification of identity before providing access to personal information.

Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations and resolve disputes.

Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Third-Party Websites

Our website may contain links to third-party websites.

Grace & Pace is not responsible for the privacy practices, policies or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and take effect immediately upon publication.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Grace & Pace Electric Bikes
ABN: 32 572 489 841